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hermes ii27/7/2012
STRIKE A single. "Simple fix", we imagined. "Just return the bag to the SF place and they must be re Bags ady to repair it with a alternative."I deliver the bag in with its matching calfskin wallet and was greeted with the kindest and most understanding saleslady, Antoinette. I discussed to her the circumstance and she asked me if it was Okay if she had their on-workers Hermes-certified, Paris-educated, repairman correct the bag. I gave the Ok and went again to my business office to wait right up until the three:30pm pickup time we arranged. Right after some time thinking about the "repaired" bagn and with consultation from my aunt, we agreed that the bag ought to not be in refurbished issue. So after I called Antoinette and let her know that we desire a brand name new bag in the Rubi colour, she mentioned she'll lookup the whole US stock for our bag.Occur to locate out, that distinct color was out of stock and our tainted bag was the only one that existed in the US. But she did mention that there was the So Kelly in Chicago but in Brown and that she can organize for its arrival in SF by Wednesday morning. My aunt did have an international flight in a couple of times, so we gave her the Okay.Wednesday morning arrives and with the bag waiting for pickup, I known as to see if it could be messenger'd above since my hectic work timetable (and the chaos that ensued from the SF Giants World Sequence parade). Following a number of discussions with Hermes' salespeople, I was transferred to their assistant supervisor (feel his identify was Tom). I asked for a messenger to produce the bag and he explained "it's almost certainly easier for you to hop in a cab and decide it up." STRIKE TWO. I thought to myself, "we didn't shell out $6200 ahead of tax for a bag so we can hop in a cab to pickup a purse that should've been in pristine condition." I stated, politely, "No, I insist that it be delivered."The bag arrived at my business office developing an hour later and though the bag was in ideal condition, the box was in disarray (corners have been torn on two sides and brown color molding was scratched off). My aunt maintains all her boxes in her residence so that she can shop them securely.I walked again to Hermes an hour just before they closed to swap out the matching wallet from purple to red and also asked if we could have a different purse box, but that I had still left the aged damaged box in my office. They mentioned, "No, you have to bring the aged box back again to have it replaced. STRIKE 3. I've walked back to this retailer from perform at the very least three instances due to the fact of Hermes' stupidity.We went to Hermes since we had been exhausted of the very same old styles and lackluster customer support from Ferregamo, Louis Vuitton, Chanel, Dior, etc. We believed that Hermes was prime-notch, in equally high quality of products, as nicely as buyer support. Following our general knowledge with the Madison Ave. and San Francisco locations, we will probably think two times just before dropping $9400 (tax included) for a purse and a wallet. TJ Maxx almost certainly has far better client assistance....I'm certain Madison Ave. spot doesn't normally deal with their clients related to SF, but we anticipate the greatest of all Hermes shops. Please boost your consumer support.
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